RETURNS & REFUNDS POLICY

RETURNS & REFUNDS POLICY

Thank you for shopping with us. Please note that we do not offer refunds for failure to review our Policies prior to purchasing. This especially includes our Shipping, Tracking, and Fulfillment Policy and our Returns, Refunds, and Cancellation Policy. Please review our policies below: 

 Non-Custom Items  For non-custom items, we offer returns and refunds with the following conditions:

a) Eligibility: To be eligible for a return and refund, the item must be unused, in its original condition, and returned within 7 days from the date of delivery.

b) Restocking Fee: All returned items are subject to a 20% restocking fee. This fee accounts for the unique specifications and customizations involved in the order.

c) Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

 

Custom Items  All custom items are considered final sale and are not eligible for returns, refunds, or exchanges. This includes any personalized or made-to-order products. We encourage you to review all customization details carefully before placing your order.

 

RETURN PROCESS

 If your order is eligible for a return and you agree to the above terms, please follow the steps below:

 

1. Contact our customer support within 7 days from the date of delivery to request a return and provide the necessary details. Our customer support will provide you with the the return address to ship your package back to.

2. Pack the item securely in its original packaging, if possible, and include all original accessories, manuals, and any other items that came with the product.

4. Ship the item back to us using a trackable shipping method and provide us with the tracking information. We recommend purchasing shipping insurance to protect against any loss or damage during transit.

 

REFUNDS 

Once we receive the returned item and verify its condition, we will process the refund as follows: 

 Refunds 

If the item meets the eligibility criteria mentioned above, we will issue a refund minus the 20% restocking fee and shipping costs within 3 business day. This fee accounts for the unique specifications and customizations involved in the order. The refund will be credited back to the original payment method used for the purchase. Please note that shipping costs, including the original shipping fee, are non-refundable.

 

DAMAGED ITEMS

We only replace items or accept returns if items are defective or damaged upon arrival. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Customers have 7 days after receiving the item to send a return or exchange inquiry with photos of the defective item(s) to contact@elitehair.com. 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your exchange will be processed and you will either be shipped the same product you initially purchased, or refunded. You are responsible for shipping costs back to us.